Our goal is to make life easier for your customers. Our agents are proactive, passionate, and create personal connections. We specialize in niche industries. We know your sector. We speak your lingo.
If their query is complicated, customers prefer phone conversations to other customer service channels. Our solutions-oriented agents are primed to show empathy to your customers as they deliver a quick and satisfying resolution.
For many, chat is the holy grail of customer service as it allows for a real-time resolution by interacting with a real human. Our chat services will respond in your brand’s tone and provide personalized help based on the customer’s history.
Whereas phone is best for complicated requests, email is the preferred option for simple customer service queries. Our email support allows customers to reach out at any time and receive a quality, on-brand response in line with your customized playbook.
Leads are sent to you in real-time. Manage leads with our free cloud based CRM. Or, seamlessly integrate with your current CRM. Integrate your calendar to set leads when you are free. On-call to help you grow your business.
We integrate with your calendar and set appointments directly in it as soon as they come in. Make it easy to do business with you. We'll schedule appointments for you 24/7. When you're busy, we will answer your calls and take messages for you. We have hundreds of agents waiting to take your calls. There's no automation or bots involved. Don't close your office! Let people sign up to your service as soon as they're ready, not the next business day.
RFS is an end-to-end outsourcing services provider. With proven capabilities and deep domain expertise, we address your business challenges through our integrated IT and business process outsourcing solutions that address critical business functions. Our business RFS services and solutions help accelerate innovation, increase productivity, reduce costs, and optimize asset utilization.
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We're always looking for highly motivated people to join our family. Check our open positions.
Welcome to our Website. We are glad to have you around.